Privacy, terms and conditions

1. AMENDMENTS TO THESE TERMS AND CONDITIONS

We reserve the right to change or amend these terms and conditions at any time, without notice.

It is the responsibility of the user to read our current terms and conditions, as continued use of our site constitutes agreement to these terms and conditions. 

We reserve the right to terminate this website and its content at any time without notice. 

2. Delivery

Unless requested otherwise, all orders are posted the next working day.

We dispatch orders Monday - Friday using Royal Mail 1st class delivery.  This usually takes 1 working day, but can take up to 3 working days in busier periods.  

If you request delivery on a specific date, we will post your brownies two days before this date, therefore the order must be placed at least 3-4 days before required.

Occasionally parcels can get lost in the post.  If you think this has happened please contact us immediately.  We reserve the right to cancel the order if we cannot fulfil the order for a second time.  We also reserve the right to cancel an order if we believe the user is falsely claiming an order has been lost.  Please see point 13. regarding fraud.

3. RETURNS AND CANCELLATIONS

In the unlikely event that you are not satisfied with your brownies,  please contact us as soon as possible on orders@simplycakeco.com.

Please include the following in the e-mail;

  • your order number

  • the problem with the brownies

  • photos of the issue

If you are unsatisfied with your order, please do not eat it, as we may request them to be returned to us for further inspection.

We do not offer refunds unless in exceptional circumstances.

We do not offer cancelations.

4. ALLERGENS

All our brownies and cakes are baked in a bakery facility that handles a variety of allergens, including but not limited to wheat (gluten), eggs, milk, soya, sesame and nuts.  We take every care to clean equipment before use to avoid contamination, however this cannot be guaranteed. If you have an questions about allergens, please contact us on orders@simplycakeco.com.

5. PRICING AND PAYMENT

Orders will only be dispatched once paid for in full.

We reserve the right to cancel your order and refund the cost in full.

Payment will be collected through our chosen payment provider.  We reserve the right to change payment provider at anytime without notice.

We reserve the right to change the price of any product(s) at any time, without prior notice. 

6. PURCHASES

All purchases made through our website are non-transferable.

When an order is confirmed you will receive an order confirmation e-mail from us.  If you do not receive an order confirmation from us, please contact us at orders@simplycakeco.com and we will check if your order has been processed or not.

As stated on the product pages, if a chosen flavour is out of stock, we will replace it with another similar flavour so there is no delay with your order.  If there is no suitable replacement then we will notify as soon as possible via e-mail.

It is the responsibility of the user to check the order information before placing the order.  If the user notifies us immediately of any errors in the order, we will do our best to amend the order, however we cannot guarantee the amendments will be made in time for the order to be processed.

For example, if the address or postcode provided by the user is incorrect and the parcel does not arrive, we acknowledge no responsibility for this.  No refunds would be given under this circumstance.  If the user requires another item to be sent, they are liable for the full price of the item and its delivery.  

7. THIRD PARTY LINKS AND CONTENT

We may link to external websites and content on our website.

We accept no responsibility for the content of third-party websites.

Any link on our website is clicked/followed at your own risk and on leaving this website the user will no longer be governed by these terms and conditions.

8. GENERAL

We use e-mail as our primary correspondence.  We will not be held responsible for any e-mails that you do not read because they went into your spam or junk mail folder.  Please check these folder on a regular basis. especially if you have recently made an order with us.

When creating an account or providing details during a purchase, please make sure these details are correct and up to date.

9. COPYRIGHT

All content within this website is the property of Lemon and Raspberry Ltd, trading as Simply Cake Co.

All rights are reserved.

You are not authorised to use, or edit or copy any of this site’s content without our permission.

If you hold the copyright for any brands which are represented on this website – and you are unhappy with our use of your property, please notify us immediately at orders@simplycakeco.com

10. PRIVACY POLICY

If at any time you wish to see a record of the data we hold on you, feel free to contact us on orders@simplycakeco.com.  This request may be subject to a £10 admin fee to meet our costs of providing you with this information.

If you feel some of our data is inaccurate then also contact us on orders@simplycakeco.com and we will rectify any errors as soon as possible. 

If you make a purchase through our website, we will require you to provide us with the following details: 

  • Your name

  • Delivery/billing address(es)

  • Contact details (e.g. email address, phone number)

  • Payment details

We may also collect further information to help us understand our users and increase the usability of our website, such as: 

  • How much time spent on the site

  • Which pages you viewed

  • How you arrived on the website (e.g. from google, from our social media page etc)

We use an advertising company named hibu (UK) Limited.  hibu (UK) Limited use cookies on our website for targeted adverts.  Please go to www.youronlinechoices.com, which will explain behavioural targeting in more detail, and will allow you to opt-out of being targeted for any behavioural advertising by any member of the Internet Advertising Bureau, including hibu (UK) Limited.

11. E-MAIL LISTS

We use Mail Chimp (an e-mail sending service) to collect and store e-mail addresses for our e-mail lists, and to send out e-mails to contacts on our e-mail lists.  Please see their privacy policy for more information.

12. WEBSITE

We use Squarespace (a website building platform) to run our website and take orders.  Please see their privacy policy for more information.

13. FRAUD

If we ever have reason to believe that an order has been placed fraudulently, or our website has been abused, we will share any relevant information the police and third party fraud prevention companies.

IF YOU HAVE ANY QUESTIONS REGARDING ANY OF THE ABOVE, PLEASE CONTACT US ON ORDERS@SIMPLYCAKECO.COM